Refund Policy
Effective Date: May 10, 2025
Website: https://creepercastle.cloud
Company: CreeperCastle Cloud Services ("CreeperCastle", "we", "our", or "us")
At CreeperCastle, we strive to provide high-quality hosting services and customer satisfaction. However, due to the nature of digital infrastructure and resource provisioning, we follow a strict and transparent refund policy as outlined below.
1. General Conditions
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Refunds are only issued for eligible services and within the specified refund window.
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Refunds will not be issued for:
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Violations of our Terms of Service
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Abuse, misuse, or illegal use of services
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Failure to understand or use the product correctly
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Late refund requests (outside the eligible window)
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Refunds, if approved, will be processed within 5–10 business days back to the original payment method.
2. Refund Eligibility by Service
Minecraft Server Hosting
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Refund Window: 8 hours from the time of purchase
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Refund Type: Full refund
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Conditions: User must not have violated any terms or caused server abuse
CreeperShield (DDoS Protection)
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Refund Window: 12 hours from the time of purchase
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Refund Type: Full refund
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Conditions: No active abuse or excessive usage that caused network strain
VPS Hosting
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Refund Window: ❌ No refunds
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Due to dedicated resource allocation and provisioning costs, no refunds are offered for VPS hosting under any circumstance.
3. How to Request a Refund
To request a refund:
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Email us at support@creepercastle.in
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Include your Order ID, Service Name, and Reason for the refund
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Make sure your request is within the eligible time frame
We reserve the right to reject any refund request that does not meet our policy terms.
4. Chargebacks & Disputes
Filing a chargeback or payment dispute without contacting us first may result in:
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Immediate termination of all active services
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Blacklisting from future purchases
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Reporting to industry fraud protection systems
Please contact our support team to resolve any billing concerns before initiating a dispute.
5. Contact
For all billing and refund inquiries:
Billing Department – CreeperCastle
support@creepercastle.in
https://creepercastle.cloud
